Team Lead, Business Solutions Analyst at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.
Job Title: Team Lead, Business Solutions Analyst

Location: Lagos
Reporting To: Solutions Delivery Manager

Job Description:

• Evaluate business requirements and serve as internal consultant to the business during product and project initiation requiring new or modified applications.
• Identify and audit product proposals, business requirements, existing policies and technologies
• Articulate various aspects of MTNN business and business drivers to other divisions e.g. Marketing, Sales & Distribution, Customer Relations etc
• Monitor business process improvement initiatives especially with regards to product development and continually find ways to streamline PPP’s and align them to international best practice.
• Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver functional requirements and business requirements documentation.
• Develop requirements specifications according to standard templates, using natural language.
• Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.
• Be the liaison between the business units, technology teams and support teams

Job Conditions: Normal MTNN working conditions May be required to work extended hours

Required Skills:

• A first degree in Computer Science, Information Technology Systems or related field from a reputable institution.
• At least 4 years general business experience, including:
• Formal business analysis, automated function process and data modelling experience
• Business analysis experience in a Customer Care or Marketing environment is an added advantage
• Project management experience and exposure to formal requirements, design processes and enterprise architecture frameworks e.g. NGOSS is a distinct advantage